Education
Rutgers University New Brunswick, NJ
Bachelor of Science in Computer Science, Fall 21 - Spring 23 Dean's List, GPA: 4.0 September 2021 - May 2025
- Completed Courses: Data Structures, Computer Architechture, Discrete Structures I/II, Intro to Linear Algebra, Systems Programming, Linear Optimization, Design and Analysis of Computer Algorithms
- In-Progress Courses: Linear Programming and Software Methodology
Academy For Information Technology Scotch Plains, NJ
Computer Science Focus, 96 QPASeptember 2017 - June 2021
Experience
Rutgers Office of Information Technology New Brunswick, NJ
SupervisorDecember 2021 - Present
- Maintained over 1500 knowledge articles for internal Help Desk knowledge support base on ServiceNow
- Facilitated the communication between Students, Faculty, Consultants, and Help Desk Management
- Deescalated irate clients over the phone and in-person when encountering various technological issues
- Used ticketing systems to create, manage, and process over 1000 support actions and requests
- Managed and ensured consultants continually reached the Help Desk SLA goals for clients
Academy For Information Technology New Brunswick, NJ
IT InternJuly 2020 - August 2021
- Inventoried and inspected 1000s of technological equipment on campus for more efficient future upgrades
- Communicated with 100s of students and faculty members to improve the campus’ learning environment
- Created and maintained knowledge support base regarding hardware, software, and equipment warranties and repair needs
Projects
See Projects
Skills
- Programming Languages: Python, C, C#, Java, HTML, CSS, and JavaScript
- Developer Tools: Unity, Pygame, Linux, MongoDB, Git, mySQL, and Node.js
- Software: Windows, macOS, Adobe CC: Ps & Pr, Microsoft Office, and ServiceNow
- Soft Skills: Training/Mentoring, Leadership, Team Building, Root-Cause Analysis, Problem Solving/Critical Thinking, and Communication